Shipping policy

At Klout Kulture, we take pride in carefully preparing and shipping handmade skincare products including body butter, body oils, whipped tallow cream, and other natural self-care essentials across the United States.

This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us at Klout Kulture.

Order Processing

  1. All orders are processed within 4 to 5 business days after payment is confirmed.

  2. Orders are processed Monday through Friday, excluding weekends and U.S. holidays.

  3. During high-volume sales periods, holidays, or product launches, processing times may be slightly extended.

  4. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates and Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method. Current shipping options may include:

  • Standard Shipping: 4 to 5 business days

  • Free Shipping on orders over $50

  • Express Shipping: 4 to 5 business days

Delivery timelines are estimates and are not guaranteed. Shipping carriers may experience delays due to weather conditions, holidays, or operational issues outside our control.

Warm Weather Shipping Notice

Because our products are handmade using natural oils, butter, and tallow-based ingredients, certain items may soften or melt during transit in warm temperatures. This is completely normal and does not affect product quality or effectiveness. If your product arrives softened:

  • Allow it to return to room temperature

  • Refrigerate briefly if needed before use

Klout Kulture is not responsible for product texture changes caused by heat exposure during shipping.

Shipping Locations

We currently ship within the United States.

At this time, we may not ship to:

  • Certain P.O. Boxes

  • APO/FPO addresses

  • International destinations unless otherwise stated on our website

Tracking Your Order

Tracking information will be emailed once your order has shipped. Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and billing information at checkout. Klout Kulture is not responsible for:

  • Delays caused by incorrect addresses

  • Packages delivered to the wrong address provided by the customer

  • Failed delivery attempts

  • Lost or stolen packages marked as delivered by the shipping carrier

Orders returned due to incorrect addresses or failed delivery attempts may require additional shipping fees before reshipment.

Lost, Delayed, or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us within 7 days of the delivery date or expected delivery date. To help process shipping claims, we may request:

  • Photos of the damaged item

  • Photos of the packaging

  • Your order number

While we will work with the shipping carrier to assist where possible, Klout Kulture is not liable for carrier-related delays or delivery issues outside our control.

Order Changes and Cancellations

We begin processing orders quickly to ensure timely fulfillment. Because of this, order cancellations or modifications cannot always be guaranteed after an order has been placed. If you need assistance with your order, please contact us as soon as possible.

Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Klout Kulture